Refund, Returns, Payments & Dispute Policy

In-Store Purchases — Same-Day Returns Only

All in-store purchases must be returned on the SAME DAY of purchase, before store closing.

To be eligible for a return:
- Items must be unused and unworn
- Original tags must be attached
- Original receipt is required

-No food Items or Discounted items

-Sales items
- Item must be presented in person for inspection

Items that have been used, worn, washed, damaged, altered, or removed from the premises are not eligible for return.

No next-day, travel-day, cruise-day, or post-departure returns will be accepted.

Online Purchases

Online orders may be returned or exchanged within 24 hours of delivery.

To qualify:
- Items must be unused and unworn
- Original tags must be attached
- Items must be in original packaging
- Proof of purchase is required

How to Request a Return

To initiate a return, please contact us at Wecare@lighthousegifts.com.

If approved, return instructions will be provided. Items returned without prior authorization will not be accepted.

Product Selection & Acceptance

All in-store merchandise is customer-selected. Customers view, inspect, and select items before bringing them to the register. Once payment is completed, the item is considered accepted as described, inspected, and satisfactory.

False Return & “Not as Described” Claims

We do not recognize claims that an item was returned unless the return was completed in person, inspected by staff, and accompanied by a return or refund receipt. In-store purchases are not eligible for 'item not as described' claims.

Payment Authorization & Identity Verification

All payments are processed using secure EMV chip, tap-to-pay, or contactless systems. When requested, staff may verify a government-issued photo ID. Once approved by the issuing bank, the transaction is final.

Receipts & Transaction Records

Receipts may be delivered via email, text, or printed copy. Failure to retain a receipt does not invalidate a completed transaction.

Chargebacks, Fraud & Cardholder Responsibility

Claims of unauthorized use, false returns, or post-travel disputes must be resolved between the cardholder and issuing bank. Fraud protection and travel insurance are the responsibility of the card issuer.

Final Sale Items

The following items are final sale and not eligible for return or exchange:
- Swimwear
- Jewelry
- White garments
- Color-sensitive garments
- Personalized items
- Masks
- Gift cards
- Sale items

Approved returns are subject to a 25% non-refundable restocking fee. In-store returns are same-day only.

Agreement to Terms

By completing a purchase, the customer agrees to this policy and all posted store policies.

Refund, Returns, Payments & Dispute Policy

Transaction Location & Receipt Verification

All transactions clearly display the LOCATION where the purchase occurred on the customer receipt. This includes the city, dock, or cruise port location where the transaction was processed.

Transaction location data serves as confirmation that the purchase was completed in person at the listed location.

In-Store vs Online Purchases

We do NOT support online purchasing for in-store pickup.

• In-store purchases: Customers personally select merchandise in-store, present the items to the cashier, and complete payment using a card or contactless method.

• Online purchases: Customers place orders online, and items are shipped directly to the customer.

In-store purchases cannot be converted to online orders, and online purchases cannot be returned in-store.

Receipt Delivery Confirmation

All customers receive a receipt at the time of purchase. Receipts may be delivered via printed copy, email, or text message based on the customer’s selection at checkout.

The method of receipt delivery does not affect the validity of the transaction.

Liability Disclaimer

Once a transaction is completed in-store using an approved card payment and a receipt is issued, Lighthouse Gifts bears no liability for claims of unauthorized use, false return claims, or disputes arising after the customer departs the purchase location.

Responsibility for card usage, card security, and post-transaction disputes rests solely with the cardholder and the issuing bank.

Agreement to Terms

By completing a purchase, the customer acknowledges and agrees to all posted store policies, including transaction location verification, receipt issuance, and payment authorization terms.